Computers show file data for files that have either been upgraded or deleted and no longer exist on the system. This can cause inaccurate reporting when those reports review the file data as part of the criteria.
Outdated or incorrectly synced inventory can cause this.
Losing the NSE that instructs the server to remove the rows for upgraded or deleted files can also cause this.
There are two main sources of file data in Inventory Solution. First, the Windows Add Remove Programs "Installed Software" scan will pick up files associated with installed software, creating file resources. The second is the File properties scan. The resolution is different depending on where the problem stems from. If you are unsure, use both methods.
METHOD for Installed Software
This method is simple. For Installed Software, be sure to schedule a Full Inventory or Full Software Inventory to execute on affected clients. To ensure the policy you are running will resolve this, see these steps:
METHOD for File Scan
In 8.5 a Full Inventory, just as the steps above, will account for files, but until then the process needs to be somewhat manual. NOTE: This process will remove computer's association to file resources, thus it is vital that all systems report in a full inventory as per the steps. Follow these steps: