Inventory File data shows files existing on computers where the file has been upgraded or removed

Products

• Inventory Solution
• IT Management Suite

Issue/Introduction

Computers display file data for files that have either been upgraded or deleted and are no longer present on the system. This can cause inaccurate reporting when those reports review the file data as part of the criteria.

Environment

ITMS 8.x

Cause

Outdated or incorrectly synced inventory can cause this.
Losing the NSE that instructs the server to remove the rows for upgraded or deleted files can also cause this.

Resolution

This method is simple. For Installed Software, be sure to schedule a Full Inventory or Full Software Inventory to execute on affected clients. To ensure the policy you are running will resolve this, see these steps:

1. In the Inventory Policy or Task, ensure the option "Software - Windows Add/Remove Programs and UNIX/Linux/Mac software packages" is checked.
2. Go into Advanced options.
3. If checked, uncheck the option: Send inventory changes (deltas) only.
4. Click OK to save the changes, and Save changes to save the Policy or Task.
5. Run the policy or task against every system to ensure updated inventory is sent up.