An Encryption Desktop computer name does not appear in Encryption Management Server

Products

• Desktop Email Encryption
• Drive Encryption
• Encryption Management Server

Issue/Introduction

Ater installing or upgrading an Encryption Desktop client, the client's computer name does not appear in the Encryption Management Server console under Consumers / Devices / Drive Encryption Computers.

Environment

• Encryption Desktop 10.3.2 MP2 and above.
• Encryption Management Server 3.3 and above.

Cause

If Encryption Desktop is installed with drive encryption disabled, the computer name will not be registered with Encryption Management Server.

Resolution

By default, Encryption Desktop is installed with the potential to use drive encryption. Whether or not drive encryption actually occurs, the computer name will be registered with Encryption Management Server.

However, it is possible to disable drive encryption completely using the PGP_INSTALL_WDE=0 msiexec switch. Please see article TECH249430 for further information.

If Encryption Desktop is installed or upgraded with the PGP_INSTALL_WDE=0 msiexec switch, the computer name will not be registered with Encryption Management Server.