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Intermittent connection with Unified Agent while going through VeloCloud
Article ID: 171272
Updated On:
Products
Web Security Service - WSS
Issue/Introduction
Intermittent connection with UA while using VeloCloud's SD-WAN service.
Cause
The SD-WAN performs some kind of protocol detection which conflicts with the traffic that UA sends to both the CTC and the Data Center.
Resolution
Bypass from the SD-WAN the CTC IPs, the Portal IPs and the IPs from the Data Centers that you are connecting to.
Cloud Traffic Controller (CTC) addresses:
199.19.250.203
199.116.168.203
Portal addresses:
199.19.250.192
199.116.168.192
You can find the IPs for the Data Centers in the following KB:
https://support.symantec.com/en_US/article.TECH242979.html
Feedback
Yes
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