Intermittent connection with Unified Agent while going through VeloCloud

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Intermittent connection with UA while using VeloCloud's SD-WAN service.

Cause

The SD-WAN performs some kind of protocol detection which conflicts with the traffic that UA sends to both the CTC and the Data Center.

Resolution

Bypass from the SD-WAN the CTC IPs, the Portal IPs and the IPs from the Data Centers that you are connecting to.

Cloud Traffic Controller (CTC) addresses:
199.19.250.203
199.116.168.203

Portal addresses:
199.19.250.192
199.116.168.192

You can find the IPs for the Data Centers in the following KB:
https://support.symantec.com/en_US/article.TECH242979.html