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Error Activating ServiceNow Securlet

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Article ID: 171262

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Updated On:

Products

CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced

Issue/Introduction

Error: "Failed to get authorization token from ServiceNow. Please contact the Symantec CloudSOC support team."

Cause

ServiceNow Instance Name should be used instead of Instance ID in the ServiceNow Securlet activation page. 

Resolution

From ServiceNow System Diagnostics > Stats, use the Instance name instead