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Symantec Management Agent crashes while performing connection speed test
Article ID: 171256
Updated On:
Products
Management Platform (Formerly known as Notification Server)
Issue/Introduction
Symantec Management Agent service crashes upon starting or just before attempting to download a package.
Exception Code: C0000008 (Invalid socket)
Cause
SMB v1 is disabled, leaving only SMB v2.
And/Or
NS name / URL has invalid charecters
Environment
ITMS 8.1 RU5
Resolution
- If SMB v1 is disabled, it must be enabled again to ensure successfull connection test using SMB protocot.
As a workaround, delete all registry keys starting with "smb://" under "HKLM\Software\Altiris\Communications\Servers"
- If SMA has been installed using a script, ensure that all passed parameters are valid, and NS name / URL is valid.
Symantec is aware of this issue. Fix target release 8.1 RU6
Feedback
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