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Unable to Open ServiceDesk Since Upgrade to 8.1. 404 error message when attempting to access.
Article ID: 171250
Updated On:
Products
ServiceDesk
Issue/Introduction
After upgrading Servicedesk installation to 8.1 RU5, licensing was failing, it was impossible to open the tech feeder form, or basic incident forms, and web service calls to populate locations, departments and business services were failing. A variety of error messages were also displayed.
pplication Name : SD.DataServices
Process ID : 5332
Date :14/03/2018 17:06:39
Log Level :Error
Log Category :LogicBase.Components.Default.Logging.CreateLogEntryComponent
Machine Name :XXXXXXX
Message :
Location Search failed with the following: could not deserialize: LogicBase.Core.IOrchestrationComponent[]
LogicBase.Framework.ObjectDeserializationError: could not deserialize: LogicBase.Core.IOrchestrationComponent[] ---> System.Exception: could not find type Altiris.TaskComponents.ExecuteSendBasicInventoryComponent
at LogicBase.Framework.ArrayTypeConverter.GetObject(ObjectStorageContainer container, ObjectStorageObjectData values, Type arrayType, ObjectStorageErrorHandler errorHandler)
at LogicBase.Framework.ObjectReadStream.ReadRelationshipConverter(ObjectStorageValue objValue, Type type, ObjectStorageRelationshipTypeConverter converter)
--- End of inner exception stack trace ---
Application Name : SD.DataServices
Process ID : 5332
Date :14/03/2018 17:14:17
Log Level :Error
Log Category :LogicBase.Components.Default.Logging.CreateLogEntryComponent
Machine Name : XXXXXXX
Message :
Exception Component: End
Get Users Details failed with the following: could not deserialize: LogicBase.Core.IOrchestrationComponent[]
LogicBase.Framework.ObjectDeserializationError: could not deserialize: LogicBase.Core.IOrchestrationComponent[] ---> System.Exception: could not find type Altiris.TaskComponents.ExecuteSendBasicInventoryComponent
at LogicBase.Framework.ArrayTypeConverter.GetObject(ObjectStorageContainer container, ObjectStorageObjectData values, Type arrayType, ObjectStorageErrorHandler errorHandler)
at LogicBase.Framework.ObjectReadStream.ReadRelationshipConverter(ObjectStorageValue objValue, Type type, ObjectStorageRelationshipTypeConverter converter)
--- End of inner exception stack trace ---
Process ID : 5332
Date :14/03/2018 17:06:39
Log Level :Error
Log Category :LogicBase.Components.Default.Logging.CreateLogEntryComponent
Machine Name :XXXXXXX
Message :
Location Search failed with the following: could not deserialize: LogicBase.Core.IOrchestrationComponent[]
LogicBase.Framework.ObjectDeserializationError: could not deserialize: LogicBase.Core.IOrchestrationComponent[] ---> System.Exception: could not find type Altiris.TaskComponents.ExecuteSendBasicInventoryComponent
at LogicBase.Framework.ArrayTypeConverter.GetObject(ObjectStorageContainer container, ObjectStorageObjectData values, Type arrayType, ObjectStorageErrorHandler errorHandler)
at LogicBase.Framework.ObjectReadStream.ReadRelationshipConverter(ObjectStorageValue objValue, Type type, ObjectStorageRelationshipTypeConverter converter)
--- End of inner exception stack trace ---
Application Name : SD.DataServices
Process ID : 5332
Date :14/03/2018 17:14:17
Log Level :Error
Log Category :LogicBase.Components.Default.Logging.CreateLogEntryComponent
Machine Name : XXXXXXX
Message :
Exception Component: End
Get Users Details failed with the following: could not deserialize: LogicBase.Core.IOrchestrationComponent[]
LogicBase.Framework.ObjectDeserializationError: could not deserialize: LogicBase.Core.IOrchestrationComponent[] ---> System.Exception: could not find type Altiris.TaskComponents.ExecuteSendBasicInventoryComponent
at LogicBase.Framework.ArrayTypeConverter.GetObject(ObjectStorageContainer container, ObjectStorageObjectData values, Type arrayType, ObjectStorageErrorHandler errorHandler)
at LogicBase.Framework.ObjectReadStream.ReadRelationshipConverter(ObjectStorageValue objValue, Type type, ObjectStorageRelationshipTypeConverter converter)
--- End of inner exception stack trace ---
Cause
Duplicate Installation locations. After further review, in IIS, it was discovered that the virtual directories IIS was using were found on both the C: and D: drives. About half of the Servicedesk applications were installed on:
C:\Program Files\Symantec\Workflow\WorkflowDeploy\Release\Project Name...
However, the primary install location was:
D:\Program Files\Symantec\Workflow\WorkflowDeploy\Release\Project Name...
C:\Program Files\Symantec\Workflow\WorkflowDeploy\Release\Project Name...
However, the primary install location was:
D:\Program Files\Symantec\Workflow\WorkflowDeploy\Release\Project Name...
Environment
Upgrade from 7.5 Sp1 to 8.1Ru5
Resolution
Edited the virtual directory configuration in IIS to reflect the proper location. This was done by the following procedure:
1. Open IIS Manager
2. Expand Server>Sites>Default Web Site
3. Right-Click on Each Application, and click Manage Application>Advanced Settings
4. Under the General section, verify that the physical path was correct. In this specific case, the drive reference should have been D:, but was set to C: instead. Simply click into the path and change the drive reference, then click OK.
5. Repeat steps 3-4 for each application
6. Restart the Server.
1. Open IIS Manager
2. Expand Server>Sites>Default Web Site
3. Right-Click on Each Application, and click Manage Application>Advanced Settings
4. Under the General section, verify that the physical path was correct. In this specific case, the drive reference should have been D:, but was set to C: instead. Simply click into the path and change the drive reference, then click OK.
5. Repeat steps 3-4 for each application
6. Restart the Server.
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