bmserver crash on signal 6

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Article ID: 171230

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Updated On:

Products

Messaging Gateway

Issue/Introduction

Messaging Gateway (SMG) sends an alert indicating that the bmserver has crashed but checking the status of the SMG scanners shows that all services are running.

2017 Jun 14 06:44:28 PDT (err) runner: [4314] Job bmserver process 17704 exited, terminated on signal 6 (0x0086).

Resolution

In some rare instances, checking license validity may result in an error condition which causes the Brightmail Engine / bmserver to self terminate so the process will automatically restart in a stable state.

The underlying issue with the license check will be addressed with the SMG 10.6.5 release.