Office 365 Securlet activation fails with a 'User impersonation' error.

Products

• CASB Audit
• CASB Gateway Advanced

Issue/Introduction

Office 365 Securlet activation fails with the following error: "Another user from your domain has already signed up for Cloudsoc service." OR "You are not an active administrator of that Cloudsoc Account. Please contact the Elastica support team"

Cause

This can happen when the user id of the user logged into CloudSOC console does not match the user email address of the user logged into Office 365. CASB requires the email addresses of both users to be identical

Resolution

Verify the following

• The user used to login to CloudSOC to do the Securlet activation is a Sys Admin user
• The email/username of the user logged into CloudSOC exactly matches the user email address of the user logged into Office 365
• The user logged into Office 365 is a Global Administrator

Additional Information

Office 365 Securlet prerequisites