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Office 365 Securlet User impersonation error

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Article ID: 171229

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Updated On:

Products

CASB Audit CASB Gateway Advanced

Issue/Introduction

Office 365 Securlet activation fails with the following error: Another user from your domain has already signed up for Elastica service. OR you are not an active administrator of that Elastica Account. Please contact the Elastica support team

Cause

This can happen when the user logged into CloudSOC does not match the user email address of the user logged into Office 365. CASB requires the email addresses of both users to be identical

Resolution

Verify the following

- The user used to login to CloudSOC to do the Securlet activation is a Sys Admin user
- The email/username of the user logged into CloudSOC exactly matches the user email address of the user logged into Office 365
- The user logged into Office 365 is a Global Administrator