How to Transfer a Domain to/from My Account

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Article ID: 171203

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Updated On:

Products

Email Security.cloud

Issue/Introduction

To request the transfer of a domain from one account to another, use the Domain Transfer Form your ClientNet Account.  The Domain Transfer Form is located in the portal at:

Dashboard > Administration > Domain Transfer

https://clients.messagelabs.com/Administration/ChangeRequests/TransferDomain.aspx

Resolution

Please Note: Before you submit this form, you need to arrange for the authorized contact from the source account to send an email to our Order Services Team at [email protected] (quoting the domain name in the subject line) to authorize the transfer of this domain.

 

Complete the form in its entirety to ensure that no information is missed during the domain transfer process.  Note that some fields may be pre-populated with your portal account information.

 

Table: Requester Details

Customer name

The name of the organization requesting the domain transfer

Account ID

The Account ID of the organization requesting the domain transfer

User requesting

Your portal User ID

Contact email address

Your email address

Contact telephone number

Your telephone number

 

Table: Transfer From/To

Transfer direction

The “Source Account” is the account that is the current owner of the domain being transferred.  The “Destination Account” is the account to which the domain is transferred.  If the source account and destination account are associated with the same organization, select “Yes.”  If the domain is transferred between two accounts in the same organization, any registered email addresses can be retained. Before you submit a request to transfer a domain from another account to your account, obtain permission from the source account.  An authorized contact from the source account must send an email to [email protected]  The email must quote the domain name in the subject line and provide written authorization of the transfer request.

Source account name

The name of the source account that currently owns the domain

Source account ID

The Account ID of the source account that currently owns the domain

 

Table: Domain Details

Domain name

The name of the domain being transferred

Required transfer date

The required date of the domain transfer

Inbound route

Select the required option for the inbound route configuration.

You can choose to keep your existing inbound route configuration, or provide a new inbound route.

An inbound route is the Public IP Address or fully qualified host name to which your inbound email traffic is directed for final delivery.  Note that for each domain transfer request, only the service settings that are active on both the source account and destination account can be transferred.

Add Domain

Once you have added the domains and inbound route, click the “Add Domain” button.  

You can add up to 50 domains with this form.

 

Additional Notes

Additional Notes

  • Provide any additional information in the text box.
  • Check the box to confirm the source account has sent an authorization email to:

CLD_ [email protected]

  • Once you have completed all required fields, push the Submit button.