How to Transfer a Domain to/from My Account (EmailSecurity.Cloud)

Products

• Email Security.cloud

Issue/Introduction

To request a transfer of domain from one account to another. 

Environment

Email Security.Cloud

Resolution

Although domain transfer can be done through the ClientNet portal, the request needs to be forwarded to our Provisioning Team. To begin the process, please use the template provided in the Domain Transfer Form and include it in your case description. The request must be submitted at least 3 days prior to the transfer's effective date.

Dashboard > Administration > Domain Transfer

Table: Requester Details

Customer name	The name of the organization requesting the domain transfer
Account ID	The Account ID of the organization requesting the domain transfer
User requesting	Your portal User ID
Contact email address	Your email address
Contact telephone number	Your telephone number

 

Table: Transfer From/To

Transfer direction	The “Source Account” is the account that is the current owner of the domain being transferred.  The “Destination Account” is the account to which the domain is transferred.  If the source account and destination account are associated with the same organization, select “Yes.”  If the domain is transferred between two accounts in the same organization, any registered email addresses can be retained. Before you submit a request to transfer a domain from another account to your account, obtain permission from the source account.
Source account name	The name of the source account that currently owns the domain
Source account ID	The Account ID of the source account that currently owns the domain

 

Table: Domain Details

Domain name	The name of the domain being transferred
Required transfer date	The required date of the domain transfer
Inbound route	Select the required option for the inbound route configuration. You can choose to keep your existing inbound route configuration, or provide a new inbound route. An inbound route is the Public IP Address or fully qualified host name to which your inbound email traffic is directed for final delivery.  Note that for each domain transfer request, only the service settings that are active on both the source account and destination account can be transferred.
Add Domain	Once you have added the domains and inbound route, click the “Add Domain” button.   You can add up to 50 domains with this form.