Disabled Admins Receive Notifications in Advanced Threat Protection

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Article ID: 171142

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Updated On:

Products

Advanced Threat Protection Platform

Issue/Introduction

Administrator accounts within Symantec Advanced Threat Protection (SATP) receive notifications (i.e. update completed) even though the account is disabled.
 

Resolution

This issue is resolved in ATP 3.2.0.  Please update to ATP 3.2.0. 

 

For ATP 3.1.0 or older a temporary solution is listed below.

  1. Log in to the Graphical User Interface of the SATP appliance using an administrator account that is not the disabled user
  2. Navigate to Settings -> Users
  3. Hover over the 3 dots to the right of the disabled user
  4. Click the pencil that says ""Edit User Account"
  5. Change the "Role" to "User"
  6. Uncheck "Receive email notification when incidents occur
  7. Click "Save