System Assessment Scan on Mac Computers fails with error code 6.

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Article ID: 171103

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Updated On:

Products

Patch Management Solution for Mac

Issue/Introduction

System Assessment Scan on Mac Computers fails with error code 6.

aex-client.log entries:
ERRO  List > ListOfUpdateInfos::ParseOutput() - Failed to find 'New/No SU available' text.
ERRO  List > ListOfUpdateInfos::Fill() - ParseOutput() failed.
ERRO  SUHelper > BaseCommand::BuildListOfApplicableUpdates() - listOfUpdates.Fill() failed.
ERRO  List > ListCommandEngine::Run() - appEnvironment.BuildListOfApplicableUpdates() failed, rc = 6.
ERRO  List > ListCommand::Run() - commandEngine.Run() failed, rc = 6.
INFO   SWD > Command line result is 6
INFO   SMF-DeliverSoftwareTask > Task false executed @Success=false, @ExitCode=6

Cause

The command line Apple software update utility "softwareupdate --list" returns an error message and no list of updates.

Note: This can be caused by the computer not having internet access to Apple.com. With Mac, clients download the patches needed directly from Apple.

Environment

Patch Management Solution for Mac 8.x

Mac OS X 10.11.6, 10.12

Resolution

Run the "softwareupdate --list" command on the Mac computer to confirm that a proper list of updates is returned without errors.

Ensure you have access to Apple.com.