Solve issues with accessing Management Console on Proxy or ASG

Products

• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

Trying to access Management Console on the Symantec ProxySG or Symantec Advanced Secure Gateway (ASG) and receiving only Management Console toolbar but Java is not running.

Resolution

If you are accessing from Internet Explorer

1. Add Proxy URL to trusted sites:

1. Go to Internet Options
2. Go to the Security tab
3. Click on the "Trusted sites" zone
4. Sites Button
5. Add this website to the zone

2. Add Proxy URL to security zone on Java Console

1. Open Java Console
2. Go to the Security tab
3. Exception site list
4. Edit Site list
5. Add https://<Proxy IP>:8082

3. Remove weak cipher suites from HTTPS Management Console

Access SSH console of the Proxy an enter these commands:

>enable

Enable Password:

#conf t

Enter configuration commands, one per line. End with CTRL-Z.

#(config)management-services

#(config management-services)edit HTTPS-console

#(config management-services)attribute cipher-suite  AES128-SHA AES128-SHA256 AES256-SHA256 

4. Clear Java console cache

1. Open Java Console
2. General
3. Temporary Internet files
4. Settings
5. Delete Files
6. OK
7. OK
8. OK

For additional information about Supported Java, operating system, and browser versions for SGOS and Advanced Secure Gateway see Supported Java, operating system, and browser versions for SGOS on ProxySG and Advanced Secure Gateway