Users cannot edit or save OneDrive documents using the OneDrive application

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

• A user opens OneDrive locally. When attempting to edit or save the document an error is received, "No Internet Access"  
• The user is not able to edit the document and the application freezes.
• Using the web-based OneDrive, it works as expected.

"No Internet access"

Environment

OneDrive application
 

Resolution

1. Log in to portal.threatpulse.com
2. Navigate to Service> Network> Bypassed Domains
3. Add Onedrive.com and Ondrive.Live.com to the bypassed domains

 

Note:  Portal bypassed domains are only used for Explicit Proxy and Unified Agent.