Package Server is configured to publish HTTP(s) codebases, but could not access it's own Web site

Products

• IT Management Suite

Issue/Introduction

Your Package Server could not access own Web Site using HTTPS on CEM (Cloud-Enabled Management) mode, although it is configured to serve it. The HTTPS CEM requests from clients cannot be served.
See logs for detailed failure reason. (health state: 0x00000330).

You verified the following:

• Package server resides on the default Internet Site with Cloud Enabled Management (CEM) active
• CEM clients are able to download their packages from the package server without issue
• IIS root page loads via https from the package server

Environment

ITMS 8.x

Cause

Publishing HTTP codebases on a CEM mode package server could cause conflicts since only HTTPS communication should be allowed.

Resolution

Try the following, at the following SMP Console location:

Settings > Notification Server > Site Server Settings > Site Management > Internet Sites > Default Internet Site > Site Servers > <SiteServerName>  under the "override them by custom settings" section, both:

• Publish HTTP codebase and
• Publish HTTPS codebase (provided an SSL certificate is installed) were selected. 

Deselect "Publish HTTP codebase" should resolve the issue.