DLP 15, ICT missing classification buttons on new install

book

Article ID: 171069

calendar_today

Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

Installed DLP 15 with ICT.
The agent shows the ICT plugin loading but the classifcation buttons are missing in office applications [ERROR]   Mon Jan 29 10:34:07 2018 Thr   872 | CcsSecConfWebServWrapper.cpp>csw::mls::CcsSecConfWebServWrapper::GetConfiguration(422): {0xC00CE556}> Error occurred while contacting http://ict.domain.local/ICT/webservice/Service.asmx. WS Status Code: 401
 

Cause

the domian is not added to local intranet sites for windows integrated authentication to work properly

Environment

DLP 15
ICT 15
windows 10
office 2013

Resolution

In order to fix this they will need to add the ict.domain.local (*.domain.local or http://ict.domain.local will also work), to the local intranet sites.