DLP 15, ICT missing classification buttons on new install
Article ID: 171069
Updated On:
Products
Data Loss Prevention Enforce
Issue/Introduction
Installed DLP 15 with ICT.
The agent shows the ICT plugin loading but the classifcation buttons are missing in office applications [ERROR] Mon Jan 29 10:34:07 2018 Thr 872 | CcsSecConfWebServWrapper.cpp>csw::mls::CcsSecConfWebServWrapper::GetConfiguration(422): {0xC00CE556}> Error occurred while contacting http://ict.domain.local/ICT/webservice/Service.asmx. WS Status Code: 401
The agent shows the ICT plugin loading but the classifcation buttons are missing in office applications [ERROR] Mon Jan 29 10:34:07 2018 Thr 872 | CcsSecConfWebServWrapper.cpp>csw::mls::CcsSecConfWebServWrapper::GetConfiguration(422): {0xC00CE556}> Error occurred while contacting http://ict.domain.local/ICT/webservice/Service.asmx. WS Status Code: 401
Cause
the domian is not added to local intranet sites for windows integrated authentication to work properly
Environment
DLP 15
ICT 15
windows 10
office 2013
ICT 15
windows 10
office 2013
Resolution
In order to fix this they will need to add the ict.domain.local (*.domain.local or http://ict.domain.local will also work), to the local intranet sites.
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