Protection Engine fails to start after installing Java 8 update 161

book

Article ID: 171056

calendar_today

Updated On:

Products

Protection Engine for Cloud Services Protection for SharePoint Servers Protection Engine for NAS

Issue/Introduction

Symantec Protection Engine (SPE) service fails to start with a 1053 error after installing Java 8 update 161.

 

Cause

Java 8 update 161 does not update or created the windows path statement that is required by SPE.  
 

Resolution

The workaround is to Manually add the path to the java installation to Windows.  To add the path follow these steps:

  1. Open the System Prosperities.  This can be accessed in the control panel.
  2. Select Advanced System Settings
  3. Select Environment Variables
  4. Under System Variables select Path and click Edit
  5. Click New to add the full path to the bin directory.  For example : C:\Program Files\Java\jre1.8.0_161\bin
  6. Move the entry above any other Java entries that are present in the list.  This can be done with the Move Up and Move Down buttons on the right.
  7. Start SPE service.