%System error: image NN is diag image

book

Article ID: 171025

calendar_today

Updated On:

Products

ASG-S200 ASG-S400 ASG-S500

Issue/Introduction

When attempting to upload HW diagnostics to an ASG the system downloads the file and returns system error message

% System error: Image NN is diag image

 

% System error: Image NN is diag image

Cause

ASG will return the system error if the unit already has this HW diag image installed 

 

Resolution

To confirm what versions of HW diagnostics the system has enter the following commands in the CLI:

 

ProxySG> en
ProxySG# show diagnostic-systems

Once confirmed you can follow the steps in TECH241814 for directions on accessing and using the HW diagnostics.