Network Error: A communication error occurred: "Connection Refused"

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Article ID: 171024

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

All users from one location attempting to access a website are receiving:  

Network Error: A communication error occurred: "Connection Refused" on one data pod. 

Other locations connecting to different data centers or data pods are able to reach the website.

Network Error

A communication error occurred:
"Connection refused".
This Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests.  You may wish to try again at later time.

 

Cause

The website could be blocking the data center egress IPs.

Resolution

Bring it to the attention of Symantec Support to confirm https://support.symantec.com/us/en/mysymantec.html 

Provide the data center you are connected to when receiving the error.

Navigate to pod.threatpulse.com, select more.  

If possible, supply a screen-shot of the above page to Symantec.