Exporting Reports from Usage Tracking in Manage > Software Generates Different Results

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Article ID: 171021

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Products

Inventory Solution

Cause

This is a known issue. The causes are that retired machines show up in the exported results, whereas they do not in the initial report. There is also a problem in the export logic where we return mutliple rows for the same computer, inflating the number of results on the export.

Resolution

This issue is fixed in 8.1 RU6.