External DLP option is not available when using ContentIQ profiles

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced
• Data Loss Prevention Cloud Package

Issue/Introduction

CloudSOC is integrated with DLP Cloud and is trying to configure a ContentIQ profile, but does not see the External DLP option enabled in their ContentIQ page.

 

Cause

Once you enable Symantec DLP Cloud as your content inspection solution, the CloudSOC Protect app no longer supports ContentIQ profiles for policies of type Data Exposure via Securlets and File Transfer via Gatelets. Instead, you use Symantec DLP for all content-related policies. 

Once CASB has been integrated with DLP Cloud, the External DLP Risk Type wi no longer be available and will be managed through the DLP Cloud piece instead.

Resolution

Use DLP to configure this profile piece instead.