The Event Queue folder is taking too much space on the Hard Disk

Products

• IT Management Suite

Issue/Introduction

The files inside the Event Queue folder are being processed, but not as fast as they should, resulting in the available hard disk space filling up.

The IOPs are not the ones that Symantec recommends, and the hard disk is not fast enough to deal with the writing and reading process.

Environment

ITMS 8.x

Cause

The disk where the Event Queue folder is stored does not have the minimum requirements for disk space and/or IOPs.

Resolution

It may be helpful to review Physical and virtual hardware recommendations for Notification Server and understand the recommended disk IOPS.

Event Queue path can be changed via the following registry:

• EventQueuePath key in "HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\eXpress\Notification Server"

Changes will be applied after all services are restarted.

The recommended way to change path values is as follows:

1. Stop all Altiris services and the World Wide Web Publishing Service (IIS).
2. Change registry values.
3. Start all Altiris services and the World Wide Web Publishing Service (IIS).

NOTE: Do not redirect the EventQueues to the NSCap directory structure, as it may stop NSEs from being processed.