SpanVA Email Suggesting Backups are Not Configured is Confusing

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Article ID: 170976

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Updated On:

Products

CASB Audit

Issue/Introduction

SpanVA admins receives an emails when the nightly backup fails.  The message suggests that the backups are not configured and could be confusing.

Environment

SpanVA

Resolution

Check the list of backups in the SpanVA console to determine if the backup occurred for that day.
A manual backup can be created. 
If the manual backup fails check the FTP location or rights.

The Email notification in the future will suggest that the backup failed for that day and how to troubleshoot,