Sysinfo and troubleshooting logs file upload from Content Analysis

Products

• Content Analysis Software - CA

Issue/Introduction

Customer is asked to upload Content Analysis Sysinfo and Troubleshooting logs file to Support for troubleshooting.

Resolution

Sysinfo: 
Management Console > Utilities > System Information > Copy entire content and save as text file 
Then, upload via the case portal

Troubleshooting logs file: 

1. Go to Management Console > Utilities > Troubleshooting > Create Troubleshooting Log 
2. When prompted, you may select Cores to include in the logs. These are generated on a crash and may be needed to troubleshoot those issues. Otherwise, it is not necessary to include a core unless asked by an engineer.
3. Click the Create button
   
   The filename appears in the list:
    
   
4. You can either upload directly to the support ticket by using the option of "Upload selected logs to service request" and using service ticket format as <8-digit SR number> (e.g.: 12345678)
    or
   download this file to your workstation and upload via the case portal.

 

To upload the troubleshooting information to the case portal via the command line:

From enable mode:
# diagnostics service-info send 12345678
(replace 12345678 with your current case number)