Customer is asked to upload Content Analysis Sysinfo and Troubleshooting logs file to Symantec support for troubleshooting.
Management Console > Utilities > System Information > Copy entire content and save as text file
Then, upload via the MySymantec portal
Troubleshooting logs file:
To upload the troubleshooting information to the Symantec portal via the command line:
# diagnostics ?
activate-remote-access: Activate remote diagnostics access so that Symantec Support can help troubleshoot an issue on your appliance.
heartbeat view | send: View current heartbeat report or send it to Symantec.
service-info send | : Generate and upload the service diagnostics information to Symantec. Enter the case number if you have opened a support case. Type service-info send ? to see a list of components that you can send; Support will typically request components to send.
# diagnostics heartbeat send
# diagnostics service-info send libraries