Windows crashes with Endpoint Protection 14 RU1 and Dell Encryption installed

Products

• Endpoint Protection

Issue/Introduction

When both Symantec Endpoint Protection (SEP) 14 RU1 and Dell Encryption (8.15.0 to 8.17.0) are installed, Windows 10 may experience a blue screen of death with BugCheck 7E or 50.

 

Cause

A race condition occurs during file renames. In rare instances during a rename or move operation for a file, memory may become corrupted, resulting in an operating system failure. No data damage has been identified during the reproduction and validation of the workflows for this failure.

 

Resolution

Upgrading to Dell Encryption version (8.18.1) and newer fixes the issue.