Windows crashes with Endpoint Protection 14 RU1 and Dell Encryption installed

Article Id: 170965

Status: Published

Updated On: 03-06-2019 06:28

Legacy Id: TECH249162

Products:

Endpoint Protection

Issue/Introduction:

When both Symantec Endpoint Protection (SEP) 14 RU1 and Dell Encryption (8.15.0 to 8.17.0) are installed, Windows 10 may experience a blue screen of death with BugCheck 7E or 50.

Cause:

A race condition occurs during file renames. In rare instances during a rename or move operation for a file, memory may become corrupted, resulting in an operating system failure. No data damage has been identified during the reproduction and validation of the workflows for this failure.

Resolution:

Upgrading to Dell Encryption version (8.18.1) and newer fixes the issue.