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Blue Coat Authentication and Authorization Agent (BCAAA) fails to negotiate a SSL connection


Article ID: 170947


Updated On:


ProxySG Software - SGOS


The BCAAA service fails to negotiate an SSL connection under certain conditions when the BCAAA user does not have "domain admin" priviledges.

BCAAA debug log error or Windows Event log (EventID 2000):

"AcquireCredentialsHandle failed: 0x8009030d; status=-2146893043:0x8009030d:The credentials supplied to the package were not recognized"


BCAAA does not have sufficient priviledages to extract required credentials


Give the BCAAA user access to the certificate store

Stop the BCAAA service. From the Run prompt, launch the regedit program to give the BCAAA user full access to the following key and its children: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Services

Allo access to all files in the folder "C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys".  When allowing permissions, ensure to replace permissions on all child objects