CloudSOC SysAdmin or Admin User password reset

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced
• CASB Securlet SAAS
• CASB Advanced Threat Protection
• CASB Security Advanced IAAS
• CASB Security Premium IAAS
• CASB Securlet IAAS
• CASB Securlet SAAS With DLP-CDS

Issue/Introduction

CloudSOC (CASB) SysAdmin or Admin password needs to be reset.

Resolution

Steps to reset a CloudSOC SysAdmin or Admin User's password.

SysAdmin can use this procedure to manually reset a single CloudSOC SysAdmin or Admin user's password. 

1.  In the CloudSOC app, on the top bar choose Users > Users.
   
   
2.  Find the User, click in the Actions column and choose "Reset Password".
   
   
3.  On the “Reset Password” panel, do one of the following:
   • Click “Send Reset Link” to email the user a password reset link.
   • Click “Set Password” to generate a new temporary password that you can send to the user.
   • After logging on with the password, CloudSOC prompts the User to create a new password.

Additional Information

See Symantec CloudSOC Administration Tech Doc for more password reset and requirements details:

https://techdocs.broadcom.com/us/en/symantec-security-software/information-security/symantec-cloudsoc/cloud/Administering-CloudSOC/admin-users/resetting-a-cloudsoc-user-password.html