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CloudSOC SysAdmin or Admin User password reset

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Article ID: 170936

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Updated On:

Products

CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced CASB Securlet SAAS

Issue/Introduction

CloudSOC (CASB) SysAdmin or Admin password needs to be reset.

Resolution

Steps to reset a CloudSOC SysAdmin or Admin User's password.

Use this procedure to manually reset a single CloudSOC SysAdmin or Admin user's password. 

  1.  In the CloudSOC app, on the top bar choose Users > Users.

  2.  Find the User, click in the Actions column and choose "Reset Password".

  3.  On the “Reset Password” panel, do one of the following:
    • Click “Send Reset Link” to email the user a password reset link.
    • Click “Set Password” to generate a new temporary password that you can send to the user.
    • After logging on with the password, CloudSOC prompts the User to create a new password.

Additional Information

See Symantec CloudSOC Administration Tech Doc for more password reset and requirements details:

https://techdocs.broadcom.com/us/en/symantec-security-software/information-security/symantec-cloudsoc/cloud/Administering-CloudSOC/admin-users/resetting-a-cloudsoc-user-password.html