Retrieving and uploading logs from IntelligenceCenter and DataCollector

Products

• IntelligenceCenter

Issue/Introduction

The purpose of this article is to describe the paths where the log files of IntelligenceCenter and DataCollector are located.

Resolution

The IntelligenceCenter and DataCollector software must be installed in a Windows machine.

The default path for the logs in the Windows machine are:
IntelligenceCenter: C:\BlueCoat\IntelligenceCenter\logs
DataCollector: C:\BlueCoat\DataCollector\logs

Instructions to upload the files:

1. ZIP both log folders.
2. Access upload.bluecoat.com and upload the zip files to the case.