Retrieving and uploading logs from IntelligenceCenter and DataCollector

Article Id: 170928
Status: Published
Updated On: 02-02-2018 13:58
Legacy Id: TECH249032
Products:
IntelligenceCenter
Issue/Introduction:

The purpose of this article is to describe the paths where the log files of IntelligenceCenter and DataCollector are located.

Resolution:

The IntelligenceCenter and DataCollector software must be installed in a Windows machine.

The default path for the logs in the Windows machine are:
IntelligenceCenter: C:\BlueCoat\IntelligenceCenter\logs
DataCollector: C:\BlueCoat\DataCollector\logs

Instructions to upload the files:

  1. ZIP both log folders.
  2. Access upload.bluecoat.com and upload the zip files to the case.