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Retrieving and uploading logs from IntelligenceCenter and DataCollector
Article ID: 170928
Updated On:
Products
IntelligenceCenter
Issue/Introduction
The purpose of this article is to describe the paths where the log files of IntelligenceCenter and DataCollector are located.
Resolution
The IntelligenceCenter and DataCollector software must be installed in a Windows machine.
The default path for the logs in the Windows machine are:
IntelligenceCenter: C:\BlueCoat\IntelligenceCenter\logs
DataCollector: C:\BlueCoat\DataCollector\logs
Instructions to upload the files:
- ZIP both log folders.
- Access upload.bluecoat.com and upload the zip files to the case.
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