iTunes could not connect to the iTunes Store. An Unknown Error Occurred (0x80092013)

Products

• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

End users encounter "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80092013)" when trying to access iTunes Store from the iTunes application.

Resolution

To solve this issue, please install the Content Policy Language (CPL) code below:

;------------ iTunes Exceptions ------------

<ssl-intercept>
condition=Apple_Exceptions ssl.forward_proxy(no)

<proxy>
condition=AppStore_Exception Allow detect_protocol(none)
condition=AppStore_Exception_User_Agent Allow detect_protocol(none)

; ----------- CONDITIONS -----------

define condition Apple_Exceptions
condition=Apple_Certificate_HN
condition=AppStore_Exception
end

define condition AppStore_Exception_User_Agent
client.address= 192.168.1.11           
request.header.User-Agent="MacAppStore/2.1"
end

define condition AppStore_Exception
url.domain="mzstatic.com"
url.domain="apple.com"
url.domain="itunes.apple.com"
url.domain="gs.apple.com"
url.domain="ax.phobos.apple.com.edgesuite.net"
url.domain="init.itunes.apple.com"
end

 

define condition Apple_Certificate_HN
server.certificate.hostname="apple.com"
end

;------------ END iTunes Exceptions ------------