LiveUpdate Administrator fails to download certain content.

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Article ID: 170923

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Updated On:

Products

Endpoint Protection

Issue/Introduction

You notice LiveUpdate Administrator (LUA) download failures in the event logs section of the LUA homepage. The failures appear to be on random files. Eventually the files will be downloaded successfully on subsequent LUA download runs.

Failed to download file "1516081243jtun_sep12len180102008csds.m30" while processing request id "2925"

Cause

The number of download retries is set to low for environment.
 

Resolution

To increase the download retries please follow these steps:

  1. Stop LUA tomcat service
  2. Open the file C:\Program Files\Symantec\LiveUpdate Administrator\tomcat\webapps\lua\WEB-INF\classes\ lua_static.properties and Change the value of "download.retry.corruptFile" from 1 to 3.
  3. Ensure that the line break between the properties "download.retry.corruptFile" and "download.resume.corruptFile.retry" stays intact after making the changes.

          It should look like:

          download.retry.corruptFile=3
          download.resume.corruptFile.retry=10
          download.retry.corruptFile.sleep.msec=10000

       4. Start the LUA tomcat service.