You are using Unified Agent with IPSec VPN connection. They are competing for connectivity and sometimes resulting in service interruption.
Unified Agent and your VPN are competing for connection; causing conflict or tunnel flapping.
VPN / IPSec
Adding the VPN IP into the Portal:
Select Service> Network> Bypassed Sites> Bypassed Domains
After applying this setting anytime you connect to the VPN it will go directly out to the internet; therefore there is no risk.
You do not want to send your VPN connection through our service because we cannot see that encrypted tunnel.
See TECH246279 for or more information on how to set up: