Buildup of DAT files in the AgentInfo folder

Article Id: 170910

Status: Published

Updated On: 03-06-2019 06:25

Legacy Id: TECH248966

Products:

Endpoint Protection

Issue/Introduction:

The number of DAT files in the /Data/Inbox/AgentInfo folder is growing and causing clients to appear with out of date information in the Endpoint Protection Manager. When checking locally on the client it is online and fully up to date.

Cause:

In the AgentInfoTaskLog the processing of the DAT files is much slower than expected:

2017-06-30 14:27:49.817 THREAD 28 FINE: AgentInfoTask: updateAgentInfo: file: D:\Program Files (x86)\Symantec\Symantec Endpoint Protection
Manager\data\inbox\agentinfo\e5aab2b7-08da-4927-834b-6d5e1ea22ffd.dat Duration: 30.274 sec

During AgentInfo processing, a call to a stored procedure is creating a new connection to the database for each request which is causing the delay.

Resolution:

This issue is fixed in Symantec Endpoint Protection manager 14 RU1 MP2. For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.