Buildup of DAT files in the AgentInfo folder

Products

• Endpoint Protection

Issue/Introduction

The number of DAT files in the /Data/Inbox/AgentInfo folder is growing and causing clients to appear with out of date information in the Endpoint Protection Manager. When checking locally on the client it is online and fully up to date.

Cause

In the AgentInfoTaskLog the processing of the DAT files is much slower than expected:

2017-06-30 14:27:49.817 THREAD 28 FINE: AgentInfoTask: updateAgentInfo: file: D:\Program Files (x86)\Symantec\Symantec Endpoint Protection 
Manager\data\inbox\agentinfo\e5aab2b7-08da-4927-834b-6d5e1ea22ffd.dat Duration: 30.274 sec

During AgentInfo processing, a call to a stored procedure is creating a new connection to the database for each request which is causing the delay.

 

 

 

Environment

Symantec Endpoint Protection 14.0 with one or more replicating sites.

Resolution

This issue is fixed in Symantec Endpoint Protection manager 14 RU1 MP2.  For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.