SIPC supportability considerations for ATP

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Article ID: 170895

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Updated On:

Products

Advanced Threat Protection Platform

Issue/Introduction

ATP supports redirection of Insight™ file reputation queries to Symantec Insight Private Cloud (SIPC), this article documents potential supportability issues in this area.

 

Resolution

Redirection of Insight™ file reputation queries to Symantec Insight Private Cloud (SIPC) is supported for all versions of ATP starting with 2.3.0 release. Please be aware of following:

  • ATP2.3.0: SIPC configuration requires additional piece of software, please contact Symantec Support for further assistance
  • ATP3.0.0: Upgrade will result in non-working SIPC configuration. If you want to use SIPC after installing or upgrading to ATP3.0.0, please contact Symantec Support for further assistance
  • ATP3.0.5: Upgrade will result in non-working SIPC configuration. If you want to use SIPC after installing or upgrading to ATP3.0.5, please contact Symantec Support for further assistance