No Pop-up when attempting to Generate Report in Protection Engine

Products

• Protection Engine for Cloud Services
• Scan Engine
• Protection Engine for NAS

Issue/Introduction

 

When attempting to generate a detailed report in Symantec Protection Engine the expected popup does not occur after clicking "Generate Report".

Cause

 

When attempting to generate a report Symantec Protection Engine pulls data from each file within <Protection Engine Install Path>\log.  If a non-standard filename is present the "Generate Report" function will fail without error.

Resolution

Standard filename structure for Symantec Protection Engine log files:  SSEyyyymmdd.(log/rcl/dat) 

Example:  SSE20180128.log

 

To resolve the issue:

1. Navigate to <Protection Engine Install Path>\log.
2. Locate and delete all non-standard filename such as "SSE20180116 - Copy.log"
3. Open the Symantec Protection Engine GUI
4. Navigate to Reports>Detailed and click "Generate Report"

Report information should now be generated as expected.