No Pop-up when attempting to Generate Report in Protection Engine

Article Id: 170891
Status: Published
Updated On: 28-01-2018 20:51
Legacy Id: TECH248931
Products:
Protection Engine for Cloud Services Scan Engine Protection Engine for NAS
Issue/Introduction:

 

When attempting to generate a detailed report in Symantec Protection Engine the expected popup does not occur after clicking "Generate Report".

Cause:

 

When attempting to generate a report Symantec Protection Engine pulls data from each file within <Protection Engine Install Path>\log.  If a non-standard filename is present the "Generate Report" function will fail without error.

Resolution:

Standard filename structure for Symantec Protection Engine log files:  SSEyyyymmdd.(log/rcl/dat) 

Example:  SSE20180128.log

 

To resolve the issue:

  1. Navigate to <Protection Engine Install Path>\log.
  2. Locate and delete all non-standard filename such as "SSE20180116 - Copy.log"
  3. Open the Symantec Protection Engine GUI
  4. Navigate to Reports>Detailed and click "Generate Report"

Report information should now be generated as expected.