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No Pop-up when attempting to Generate Report in Protection Engine
Article ID: 170891
Updated On:
Products
Protection Engine for Cloud Services
Scan Engine
Protection Engine for NAS
Issue/Introduction
When attempting to generate a detailed report in Symantec Protection Engine the expected popup does not occur after clicking "Generate Report".
Cause
When attempting to generate a report Symantec Protection Engine pulls data from each file within <Protection Engine Install Path>\log. If a non-standard filename is present the "Generate Report" function will fail without error.
Resolution
Standard filename structure for Symantec Protection Engine log files: SSEyyyymmdd.(log/rcl/dat)
Example: SSE20180128.log
To resolve the issue:
- Navigate to <Protection Engine Install Path>\log.
- Locate and delete all non-standard filename such as "SSE20180116 - Copy.log"
- Open the Symantec Protection Engine GUI
- Navigate to Reports>Detailed and click "Generate Report"
Report information should now be generated as expected.
Feedback
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