If you forget the 'Touch' User Password, and you can use the recovery feature to access the appliance and restore the default password. 

1.  Connect directly to the PolicyCenter's Console via Serial Port.

2. ​Log in as the recovery user:
   User name: recovery           Password: recovery

3. Type 2 to restore the default touch password.

4. Type 6 to reboot the appliance. After rebooting, the password prompt appears.

5. When prompted, enter the default touch user name (touch) and password (touch).

6. It is recommended to change the touch password, once you reset it to Default.