Unable to install a PACU due to a licensing error

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Article ID: 170850

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Updated On:

Products

Control Compliance Suite Databases MS SQL SRVR Control Compliance Suite Unix Control Compliance Suite Databases Oracle Control Compliance Suite Netware Control Compliance Suite Assessment Manager Control Compliance Suite Vendor Risk Manager Control Compliance Suite Exchange Control Compliance Suite Virtualization Security Manager Control Compliance Suite Vulnerability Manager Control Compliance Suite Windows Control Compliance Suite Response Assessment Module

Issue/Introduction

After downloading a Patch Assessment Content Update (PACU) file and then run its executable file such as CCS_11_1_APSCCSM_2017-4_PACU_Win.exe, You can not complete the installation wizard. You may see an error in the Licensing wizard.

 

  • CCS Maintenance 11.1 
    • Required to update the Standards Management and Mandates content. 
  • The following component(s) have the expired license(s). The license(s) is required to install the component(s): 
    • Technical Standard Pack

Cause

A PACU installation needs a valid license.

After update a new license on CCS maintenace process, when run a PACU installation, LiveUpdate can check for this valid maintenance license before applying PACU.

Environment

  • Control Compliance Suite 11.5

Resolution

  1. Run the executable file of PACU. 
  2. Add Licenses in the Licensing wizard. 
    • The activated licenses are present at C:\ProgramData\Symantec Shared\Licenses folder. But in the Licensing wizard, we recommend you to specify the original .slf files provided from Symantec to add. Because the activated licenses especially having “CCS Maintenance” feature in it may include invalid licenses at that time when the problem happened.
  3. Complete the PACU installation wizard.