Record With Same IP Address and Port Already Available When Adding an Endpoint Database

Products

• Advanced Threat Protection Platform

Issue/Introduction

The Symantec Endpoint Manager Database (SEPM DB) entry in Advanced Threat Protection is no longer listed.  Attempting to re-add  the SEPM DB to ATP fails due to the following error "Record with same IP Address and Port already available".

Record with same IP Address and Port already available

Cause

The SEPM DB entry listed in ATP's configuration database has become corrupted.

Resolution

Please contact Symantec Technical Support for assistance with this issue.