Record With Same IP Address and Port Already Available When Adding an Endpoint Database

Article Id: 170848

Status: Published

Updated On: 31-01-2018 16:50

Legacy Id: TECH248802

Products:

Advanced Threat Protection Platform

Issue/Introduction:

The Symantec Endpoint Manager Database (SEPM DB) entry in Advanced Threat Protection is no longer listed. Attempting to re-add the SEPM DB to ATP fails due to the following error "Record with same IP Address and Port already available".

Record with same IP Address and Port already available

Cause:

The SEPM DB entry listed in ATP's configuration database has become corrupted.

Resolution:

Please contact Symantec Technical Support for assistance with this issue.