Error: "PMImport is failing with: 'Failed to update assessment files'"

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Article ID: 170819

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Updated On:

Products

Patch Management Solution for Windows

Issue/Introduction

PMImport runs, most of the tasks complete successfully, however it throws an error.

Looking at the files in location Drive%:\Program Files\Altiris\Patch Management\packages\windowsvulnerabilityscan have been updated, but files located at Drive%:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache have not. 

Source: Altiris.PatchManagement.Tasks.WindowsImportTask.RunImport
Description: Failed to update assessment files
Access to path 'Drive%:\Program Files\Altiris\Patch Management\packages\windowsvulnerabilityscan' has been denied.

Cause

Permissions on packages folder and subfolders became corrupt. 

Environment

Patch Management 8.x

Resolution

Reset permissions down the packages folder and subfolders.