When going to Settings> Deployment, the names next to package icons are not showing

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Article ID: 170812

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

There is an issue with the SMP Console where there are specific views not showing when under the Settings > All Settings section.  For example, under the Deployment Solution section of the tree on the left hand side, when clicking on folders what should appear on the right hand side does not appear.  An error appears instead.  When you drills down on these folders the sub-categories only show their icon and not the wording that goes with it. 

The affected items seems to be any one that has an icon for packages like under Settings>Deployment>Disk Images OR Settings>Agents/Plug-ins>Symantec Management Agent>Windows.

           

None

Cause

Unknown. There is the possibility that there was an issue while configuring the product during the upgrade.

When we looked at the profile trace, we noticed that these icons were failing to load properly while we were trying to load localization.
We tried changing the browser language (from English to Spanish) and the issue went away. We tried switching to English-UK and English-Australia and the issue came back. We changed to Portuguese and the issue went away.
We looked at these package association type and we found that CoreStrings.config (under ..\program files\altiris\notification server\config) is the one that adds its references. In order to run CoreStrings.config we had to actually run CoreSolution.config in order to call the necessary components.

Environment

ITMS 8.1 RU5 or later

Resolution

In order to properly link these associations for these packages references, we had to run a reconfiguration on few config files:

  1. Run aexconfig /configure "C:\Program Files\Altiris\Notification Server\Config\CoreSolution.config" and after it run as well:
    • aexconfig /configure "C:\Program Files\Altiris\Notification Server\Config\NS_Update.config"
    • aexconfig /configure "C:\Program Files\Altiris\Notification Server\Config\NS_Hotfix.config"

NOTE: If the steps provided here doesn't solve the issue, please refer to TECH250925 "Console error: Unable to cast object of type 'System.DBNull' to type 'System.String'" since there is a known issue with ITMS 8.1 RU7 release about this similar issue.

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