Computer freezes during Volume Shadow Storage (VSS) backup operation with Endpoint Protection installed.

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Article ID: 170806

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Updated On:

Products

Endpoint Protection

Issue/Introduction

During a VSS backup operation, the operating system encounters a deadlock involving SRTSP64.sys, and the computer freezes.

Resolution

This issue is fixed in Symantec Endpoint Protection 14.0.1 MP1 (14 RU1 MP1). For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.