Computer freezes during Volume Shadow Storage (VSS) backup operation with Endpoint Protection installed.

Article Id: 170806

Status: Published

Updated On: 17-01-2018 11:10

Legacy Id: TECH248712

Products:

Endpoint Protection

Issue/Introduction:

During a VSS backup operation, the operating system encounters a deadlock involving SRTSP64.sys, and the computer freezes.

Resolution:

This issue is fixed in Symantec Endpoint Protection 14.0.1 MP1 (14 RU1 MP1). For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.