[Internal Only] After upgrading to Symantec Protection Engine for NAS 7.8.1 or 7.9 Client SID, Client Computer and Client IP are missing in logs.

Article Id: 170799
Status: Published
Updated On: 07-10-2019 12:07
Legacy Id: TECH248680
Products:
Protection Engine for NAS
Issue/Introduction:

  • SPE for NAS has been upgraded from an earlier version
  • Following information is not found in the logs:
    • Client SID
    • Client Computer
    • Client IP

Cause:

NetApp confirmed an API issue with versions of OnTap before 9.3 that would exhibit this behavior and increase the number of scan errors. NetApp appears to have fixed this API issue in 9.3.

Resolution:

Symantec will add this call back into SPE at a future date.