Dynamic categorization error: Entity not currently in use

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Article ID: 170776

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

You See the error message below repeating several times  in event logs:

"Dynamic categorization error: Entity not currently in use." 0 500000:1 cerberian_api.cpp:104

 

These errors mean that the appliance determined that the WebPulse service is not available, even though some customer may not experience any service impact.

"Dynamic categorization error: Entity not currently in use." 0 500000:1 cerberian_api.cpp:104

Resolution

Perform following steps in the mgmt. console:

  • Configuration-->threat protection-->webpulse
  • uncheck both "perform dynamic categorization" and "enable webpulse service" 
  • Let it run for a few minutes and verify that the errors go away.
  • Then re-enable "enable webpulse service" and see if the errors come back.
  • Then re-enable "perform dynamic categorization"

 

This should prevent those errors from being generated.