Microsoft Office applications, Internet Explorer, Firefox, and Chrome are crashing with Endpoint Protection 14 RU1 installed.

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Article ID: 170772

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Microsoft Office Applications, Internet Explorer, Firefox, and Chrome have started to crash with Symantec Endpoint Protection (SEP) 14 RU1 installed. The crashes are pointing to IPSEng64.dll as the faulting module.

Environment

SEP 14 RU1 and FireEye installed.

Resolution

It has been determined this issue is caused by FireEye. It is our reccomendation to contact FireEye support for a solution.