Delay when entering PIN code in Diebold ATM

book

Article ID: 170761

calendar_today

Updated On:

Products

Embedded Security Critical System Protection

Issue/Introduction

When Symantec Embedded Security: Critical System Protection (SES:CSP) 7.0 is installed on a Diebold ATM, when entering a PIN, there is a delay of 2-3 seconds between the time a user presses a number and until they see the * and hear the accompanying beeping sound. Users do not experience this issue when SES:CSP 6.5 is installed on the same ATM.

Environment

SES:CSP 7.0

Resolution

This issue has been resolved in SES:CSP 7.0 MP1 HF2. In older versions of SES:CSP, it can be worked around by creating an application rule for svchost.exe with argument -k DcomLaunch and routing it to a fully open sandbox.