Symantec.CSM.ConfigureServiceAccount.exe error: Directory not Found: 'Could not locate the Encryption Management Service Config Temp directory'.

Products

• Control Compliance Suite
• Control Compliance Suite Standards Server

Issue/Introduction

Control Compliance Suite (CCS)

While configuring the CCS service accounts, the tool Symantec.CSM.ConfigureServiceAccount.exe throws an error just after entering the passphrase; Directory not Found: Could not locate the Encryption Management Service Config Temp directory.

 

Directory not Found: Could not locate the Encryption Management Service Config Temp 

 

Environment

Control Compliance Suite (CCS) 12.x

 

Cause

The tool tries to create two directories in the windows directory. On a default installed or configured Windows system this will succeed without problem but on a hardened system this issue can show. 

 

Resolution

Before running the tool, create the following two directories, in windows root directory...

C:\Windows\EncryptionManagementService\ConfigTemp

C:\Windows\Application Server\AppServerConfigTemp

<InstallDir>\Symantec\CCS\Reporting and Analytics\Application Server\AppServerConfigTemp

This will allow the tool to use these directories to temporarily store the configuration files required and continue. After running the tool you can delete these directories.