After OVA deployment and bootstrap, the ATP VM never shows a login prompt on the web interface

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Article ID: 170751

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Updated On:

Products

Advanced Threat Protection Platform

Issue/Introduction

After deploying the Advanced Threat Protection VM, you are able to bootstrap the appliance. But, after that is done, the web interface never loads, only displays a message that the services are loading.

Cause

One or more service did not start, most likely because the resources not being reserved for the VM.

Resolution

You must reserve 48 GB of memory and at least 12 GHz of CPU before you start the VM for the first time. You may need to redeploy the VM if this was not done and the web interface is still not prompting for a login.

Reserving the resources from the vSphere Client:

Reserving resources from the vSphere web client:

 

 

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