Image packages uploaded to package servers remain in 'pending download 'state after an upgrade to RU4

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Article ID: 170720

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Updated On:

Products

Deployment Solution

Issue/Introduction

After upgrading the Symantec Management Agent on package servers to RU4, any packages (copy file, image) that use the Package Server as the source will remain in a 'pending download' state.

The packages stay in a 'pending download' state and cannot be used

Cause

There was an issue creating the snapshots

Environment

DS 8.1 RU4

Resolution

Please read the 'Pending download.doc' file for instructions on how to install the Hotfix.exe

Attachments

Pending download.zip get_app
Pending download.doc get_app