DLP Agent uninstall black screen of death
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Article ID: 170712
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Updated On:
Products
Data Loss Prevention Endpoint Prevent
Issue/Introduction
When running the following command Mac gets black screen of death:
sudo ./uninstall_agent
2017-12-20 08:37:27 | uninstall_agent | INFO | Startup.
2017-12-20 08:37:27 | uninstall_agent | INFO | Package ID: com.symantec.dlp.edpa
Product Install Dir: /Library/Manufacturer/Endpoint Agent
Product Version: 14.6.0.32027
Cause
Customer was using the wrong version of uninstall_agent
Resolution
Provided correct version of uninstall_agent for the version that was installed.
Feedback
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