No user interface after installing Advanced Threat Protection 3.0 Virtual Edition

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Article ID: 170687

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Updated On:

Products

Advanced Threat Protection Platform

Issue/Introduction

After installing a new Advanced Threat Protection (ATP) 3.0 Virtual Edition (VE) the WebUI is not available and none of the services start.  Attempting to run the SHMC tool produces "Failed to execute the command".

Cause

The rabbit_server service is failing due to a timeout.

Resolution

This issue has been resolved in ATP 3.1. If you encounter this issue, you will want to upgrade to 3.1 and run the 'bootstrap' command again.