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No user interface after installing Advanced Threat Protection 3.0 Virtual Edition


Article ID: 170687


Updated On:


Advanced Threat Protection Platform


After installing a new Advanced Threat Protection (ATP) 3.0 Virtual Edition (VE) the WebUI is not available and none of the services start.  Attempting to run the SHMC tool produces "Failed to execute the command".


The rabbit_server service is failing due to a timeout.


This issue has been resolved in ATP 3.1. If you encounter this issue, you will want to upgrade to 3.1 and run the 'bootstrap' command again.