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No user interface after installing Advanced Threat Protection 3.0 Virtual Edition
Article ID: 170687
Updated On:
Products
Advanced Threat Protection Platform
Issue/Introduction
After installing a new Advanced Threat Protection (ATP) 3.0 Virtual Edition (VE) the WebUI is not available and none of the services start. Attempting to run the SHMC tool produces "Failed to execute the command".
Cause
The rabbit_server service is failing due to a timeout.
Resolution
This issue has been resolved in ATP 3.1. If you encounter this issue, you will want to upgrade to 3.1 and run the 'bootstrap' command again.
Feedback
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