You can generate and upload diagnostic data from the Web GUI or the CLI:
From the Web GUI (Applies to ALL versions of Reporter 10):
- Go to Administration > System Diagnostics> System Overview
- In the "SR Number" field enter your Symantec case number. (Example: 12345678)
- Click "Upload"
From the CLI:
Reporter versions 10.1.x to 10.2.x
- SSH into Reporter
- Enter enable mode
- Use the command: service upload-diagnostics <case number>. (Example: 12345678)
Reporter version 10.3.1.x
- SSH into Reporter
- Enter enable mode
- Enter configuration mode
- Use the command: diagnostics service-info send <case number> (Example: 12345678)
Reporter version 10.3.2.x and above
- SSH into Reporter
- Enter enable mode
- Enter configuration mode
- Use the command: diagnostics service-info send-sr <case number> (Example: 12345678)
Note: Reporter must have access to Blue Coat (bluecoat.com) and Symantec (symantec.com) domains for this direct upload to work.