DLP agent shows up in Windows Add remove programs as AgentInstall after Agent upgrade

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

DLP agent was upgraded from an older version to a new version and it now appears in Windows Programs and Features (Add / Remove Programs) as AgentinstallX_X_X.

Environment

• DLP 14.x
• DLP 15.x
• DLP 16.x

Resolution

To resolve this issue modify the upgrade_agent.bat and REMOVE the following parameter from the batch file: ARPSYSTEMCOMPONENT="0" 

Reference: https://docs.microsoft.com/en-us/windows/win32/msi/arpsystemcomponent?redirectedfrom=MSDN 

Example Batch File:

msiexec /i AgentInstall64_15_0.msi /q ENDPOINTSERVER="192.0.2.2:10443;192.0.2.3:10443" TOOLS_KEY="<Encrypted Tools Password>" RANDOM_KEY="<Encrypted Random Key>" ENDPOINT_CERTIFICATE="endpoint_cert.pem" ENDPOINT_PRIVATEKEY="endpoint_priv.pem" ENDPOINT_PRIVATEKEY_PASSWORD="<Encrypted Privatekey Password>" ENDPOINT_TRUSTSTORE="endpoint_truststore.pem" LOGDETAILS="Yes" /L*v %SystemDrive%\upgradeAgent.log  ARPSYSTEMCOMPONENT="0" 

Installs using the modified batch file will now show up in Windows Programs and Features (Add/Remove Programs).

Note: simply modifying this argument does not appear to work, it must be removed from the script to restore the default functionality to add the program to the Add/Remove Programs.