DLP agent shows up in Windows Add remove programs as AgentInstall after Agent upgrade

Article Id: 170669

Status: Published

Updated On: 14-12-2017 11:59

Legacy Id: TECH248448

Products:

Data Loss Prevention Endpoint Prevent

Issue/Introduction:

DLP agent was upgraded from an older version to a new version and it now appears in Windows Pragrams and Features (Add / Remove Programs) as AgentinstallX_X_X.

Environment:

DLP 14.x
DLP 15.x

Resolution:

To resolve this issue modify the upgrade_agent.bat and add the following parameter to the end of the batch file: ARPSYSTEMCOMPONENT="1"

Example Batch File:

msiexec /i AgentInstall64_15_0.msi /q ENDPOINTSERVER="192.168.2.100:10443;192.168.2.102:10443" TOOLS_KEY="ABCDEF0123456789" RANDOM_KEY="0123456789ABCDEF" ENDPOINT_CERTIFICATE="endpoint_cert.pem" ENDPOINT_PRIVATEKEY="endpoint_priv.pem" ENDPOINT_PRIVATEKEY_PASSWORD="0123456789ABCDEF0123456789ABCDEF" ENDPOINT_TRUSTSTORE="endpoint_truststore.pem" LOGDETAILS="Yes" /L*v %SystemDrive%\upgradeAgent.log ARPSYSTEMCOMPONENT="1"

Installs using the modified batch file will no longer have the DLP agent show up in Windows Programs and Features (Add/Remove Programs).